It’s the principle of the thing…

By: tdailygrind

Aug 04 2011


Category: Uncategorized

Leave a comment

Service with a swipe

So, customer service. Be courteous, attentive, respond promptly and be proactive in offering assistance. Your goal is to satisfy and even impress with your service.

Once you make sure they can pay.

It’s funny watching sales staff in a store as they politely prowl their territory. Evaluating their prey before they turn on the charm.

Not so easy in a call centre, where the prey’s served up invisibly on a phone. Sales staff can assess a ‘tyre kicker’ in moments. In a call centre, it often takes a minute or two to establish account details. If you’re making a sale, it can take much longer.  Bummer when your KPIs include call efficiency. ;)

Next week on the Grind we have a flashback week. We’ve dug out a few old strips you might not have seen on the other site and we’ll be running them. Oh, posting might be a little haphazard over the next couple of weeks as we’re out and about, but the strips will be there. See you next week.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: